Client notes
What clients said after the restore
These notes name a consultation, a constraint, or a result from work we actually did. Ratings widgets would not tell you whether the payroll file came back.
They made us restore a payroll file we had not touched in eleven months. The copy existed. The application owner who knew the password did not. That gap is now the first page of our own runbook, in their hand, with the time it actually took.
I had hoped they would cover the warehouse jobs as well as the office. Four days was not enough, and they said so instead of drawing thin arrows across both buildings. The office ledger is the one we use. The warehouse still waits for a second visit I have not booked.
The monthly page arrived before our third-Thursday meeting for the first time in a year. The ember mark on the skipped volume saved us from discovering it during stocktake.
Giorgi sat through a two-hour wait for a courier who had the crate on another floor of the same depot. The timeline looks unkind on paper. It is accurate. We changed the fetch instruction the next week.
A longer note: the crate that held February
A wine exporter with offices above a warehouse in Imereti asked for archive mapping after a Recovery Readiness Review had given the jobs a clean page. The courier book was tidy. The Thursday crate, opened with the warehouse clerk present, held February media in a March sleeve. Nobody had stolen anything. The labelling habit had drifted during a staff change in autumn.
Nino’s map now shows the sleeve, the crate, the book, and the date of the last honest fetch. The exporter did not ask us to relabel the room. They asked us to sit with the clerk for an hour while he wrote a new first line in the book. That hour was billed as a field fragment, not as a new product.
If your own story is still a folder of job reports, write to the office with the city and the last restore you remember.